Building Systems, Tips Four and Five

4– Have a no book list.

–Help your front desk learn how you want these clients addressed. There are clients you should stop doing. Create a plan for removing them from your schedule. Create a plan for recognizing “time suck” clients who you cannot please but for some reason keep coming back. You’ll feel better, and your days will run more smoothly and with fewer unforeseen delays.

5– Build a trust with your shampoo technicians and assistants.

–What can you do to teach them to do things the same way you do? If you can get them to follow the patterns you set then you won’t have as much work to do and you can take an extra client or two every day. That adds up.

Anyways, I hope that you guys can all get some of this rolling for yourselves, and spend some time building your own even bigger better systems for making yourself and your salons as efficient and awesome as possible.

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Building Systems, Tip Three

3– Have a standard consultation pattern.

—This sounds pretty easy, but it’s not. You know better than anyone else what kind of problems you’ve run into in the past from thinking you and your client were both on the same page, so pick your questions to help troubleshoot past experiences. Maybe you want to require a photo? Maybe you want to run down a checklist of current hair care? I don’t know. But whatever it is, you will save so much time by never skipping on of the questions on your list.

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Building Systems, Tip Two

2– Plan your pre-booking.

–As I’ve said in the last tip, I tell them when they should book their next appointment and what it should be for. I also remind them that they might not get the appointment they want if they aren’t pre-booking. It may seem like something simple and obvious, but you’d be surprised how much making this a standard part of your routine can change the flow of your schedule and client intake. When clients pre-book their regular appointments your schedule remains more consistent and you can better handle true emergencies and last minute requests.

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Building Systems: Tip One

Fast Five:

1– Plan your retail technique.

–Having a plan in mind for how you approach retail helps you make sure you’re not missing out on sales by simply forgetting, or not having a way to work it in. One of my personal favorite ways to integrate retail is by knowing that I will always go over what I’m using while I’m using it on them, mentioning it all by name, and then when I’m done and walking them to the front desk I just pick up everything I used from the shelves and bring it with me. Before I move to my next client I tell the front desk coordinator how many weeks out to book their next appointment and what for, along with telling them and my client which one of the products I’ve brought up with me is the most important to get now. The result is that more then 50% of my clients purchase 2 or more products when they come in.RETAIL-SHELVES-2

 

Building Systems

This article series is aimed at motivated stylists who are looking at their schedule and looking at their income and wondering why there’s a disconnect. If you’re a salon owner or manager looking at some of these you may find you need to get your team on board before you can fully utilize these techniques.

That “I feel really busy because I never seem to be able to get everyone in when they first want, but my paychecks don’t show me as having an increase from my past income” feeling is something many of us know all too well.

I’m here to give you 5 fast ideas for things you can do to increase your income by building effective time management systems. Put a system in place and always, I mean ALWAYS, follow it and you’ll see great results not only in your income but in overall client satisfaction as well.

Follow me over the next 4 days to get some tips. 🙂

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The Best of Both Worlds

Screen Shot 2016-03-31 at 2.17.30 PMI’m super excited to be posting about this, albeit a bit late. I’ve been crazy busy with classes (taking and teaching) and I just wanted to share this super cool flyer.

Most of the classes I do are intimate salon settings with just a handful of stylists at a time, every so often I get to do really awesome things like this. I love all the education work I do, but seeing my name and photo on a flyer really do something for my soul.

For this particular class I’m teamed up with Darian Gavin who is another awesome educator from the Twin State family. He works with hair extensions as well as being an educator for Brazilian Blowout.

We’re really excited to be doing this class and helping to spread some serious hair love.

Tape In Extensions, Benefit Analysis

Tape in hair extensions, also called skin weft or tape weft extensions, are a relatively new method of hair extensions that have only really gained popular knowledge in the last few years. They’ve been a great addition to my hair extension arsenal, allowing me to apply a large amount of hair for a client in very little time.

They’ve gained more popularity as more people heard about them because they are fast, reusable, and nondamaging when done correctly. Hair extensions of this type are essentially stickers of hair. Tape in hair pieces are attached by sandwiching a thin slice of existing hair between two pieces of extension, or in some cases between an extension and a piece of single sided tape to reduce weight.

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Occasionally very long tape in extensions are heavy and they can slide off the hair if too much oil is in products or conditioners used. This is less a concern than with some other methods though because they’re so easy to reuse: just slide off the old tape and replace with fresh tape, apply like new.

Micro Link Hair Extensions, Benefit Analysis

It’s no secret that individual micro link hair extensions are my least favorite hair extension method. I’ll try to not be too biased but I make no promises.

 

Some benefits companies claim with individual micro link extensions, also called I tip or linked/beaded, make sense and sound comforting to a client. This method is zero heat, zero glue, and no tight braiding.

 

For clients hesitant to try hair extensions they come across as very safe and non-damaging. That’s true, they are safe and damage free when applied and removed properly. They are also one of the most common hair extension types to experience difficulty, by stylists and from client lifestyles.

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This method uses prebonded extension hair and attaches it to the existing hair using a small metal bead that is crimped closed. Because no glue is used there’s no need for heat to be applied. Oil, from sweat and hair products, can be an issue however because without adhesive to bond the extension hair to the existing hair the beads can become lubricated and slide down if too much pressure is applied while brushed or if too heavy with water while wet from assisting or the pool.

 

They can be reused with ease if client maintenance is followed. As long as they don’t get tangled they’re pretty easy to put back in.

 

I typically prefer not to do full heads with this method because of the additional maintenance visits often required can become very time consuming. I usually only recommend this method for clients who request it and aren’t comfortable with extensions yet.

 

I do encourage anyone getting this method from another stylist to be very sure they’re comfortable before you leave after your initial visit. They can be heavy and occasionally pinch hairs from nearby the attachment point, it’s important to adjust any issues before leaving the salon.

Team Spirit, Why Every Client Should Care If Salon Staff Works Together

At first glance it seems silly. You book an appointment to see an individual stylist so why would it matter about how the whole staff works together?

Don’t forget all the steps that go into your appointment. Not just the shampoo technician and assistants who blow dry as well, but also purchasing managers who make sure the right products are there to use and sell, and never forget the gatekeeper front desk coordinator who makes sure you can get an appointment to begin with.

It’s not just about making sure they don’t fight. Obviously personal issues between staff can provide intentional vendettas if unresolved, but it’s more than that. Even staff who never fights can have difficulty working as a team. Working together as a team means that open communication is always happening so little details don’t go missed.

The easiest ways to see this in action:

~when the front desk already knows where they can fit in extra clients, and where they can’t

~when shampoo technicians are keeping a watch on your timer so they’re ready, keeping an eye out to get people washed in the right order to get them back into chairs

~when you’re never told (or at least rarely) that the product you wanted is out of stock

Fusion Hair Extensions, Benefit Analysis

Lots of information gets thrown around about hair extensions so I’m taking a little time to explain more about some of my favorites.

 

This post is going to highlight some great things about fusion bonded hair extensions but it’s going to go over some of the potential drawbacks as well.

 

Let me start by saying that fusion bonded hair extensions are my absolute favorite for long term hair extension wearers. Unlike many other hair extension types that may restrict styling options, fusions are virtually invisible and are easily hidden in the hair. When wearing hair extensions is  temporary commitment losing the ability to style ones hair in certain ways is less of a concern than when one knows they will be wearing them as a long term commitment.

 

Fusion hair extensions are done by taking small sections
of prebonded extension hair and attaching them to your natural hair. Most companies use a heat tool for this, which requires special training. Some companies use a cold fusion tool which essentially uses ultrasonic vibrations to melt the bond instead without the same feeling of heat. In terms of bond strength and hair health there is no difference in attachment method.

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Hair cost is often higher for fusion hair extensions than it is for other methods but the extended wear time typically makes up for it. Fusion extensions can be worn for 4 to 6 months, with especially great care they can last up to 8 months.

 

Because fusions are small pieces, superior blending of colors can be achieved. Matching multiple colors of highlights and their placement make this a great option for dimensional color clients. Typically hair comes in packages of 10 to 25 pieces, with an average head using 150 pieces, this means you can choose several colors and really tweak it to look 100% natural.

 

The biggest downside to fusions is tangling. Because they can be left in for such a long time without requiring maintenance it’s important to invest in good shampoos\conditioners as well as brushes designed for extensions.

Occasionally there are other issues with fusion hair extensions:

~on very fine hair fusions can be too heavy, this results on pulling and sometimes traction alopecia

~on overprocessed or dry brittle hair the bond of a fusion hair extension can be too stiff and cause breakage

 

If your stylist thinks either of these might be an issue, listen to them. They want what’s best for your hair and their reputation.

 

In the end though the only way to know what kind of extension is best for you is to set up an in person hands on consultation so the stylist can really get a feel for what they’re going to be working with. It’s important to go over your hair growth goals, expected time commitment, desired thickness and length, in addition to things like preferred styling options and how much time you have to work on your hair daily.