How to Leave a Helpful Bad Review

I wanted to put out an article for clients because I’ve been zooming around Yelp looking at reviews to see what kind of posts might help stylists most based on problems that arise and instead I found the vast majority of bad reviews to be unhelpful in trying to spot error patterns.

If you are not satisfied and choose to leave a review take note of some things to include because the information in a review can be an immense help to potential clients and the salon staff:

1- Date of service: reviews don’t always load in order and you may be posting it after the fact, putting the service date in your review helps other potential clients understand how recently this issue occurred

2- Stylist: make a note of which stylist you saw, this helps the management staff address training head on and lets other potential clients know whether to avoid the entire location or just certain stylists

3- What service you had done: make note of what service you received and if possible what was dissatisfactory about it, again this helps management staff address training and it also helps potential clients make informed decisions

4- Your follow up: by this I mean what was your reaction at the time and what steps you’ve taken (if any) before leaving a review, these questions help potential customers get a feel for the salon culture and helps them make informed decisions about possible appointments

—examples: Did you feel confident leaving the salon and then later decide it wasn’t right? Was it wrong at the salon and you talked to the stylist or manager and they brushed you off? Have you spoken to the stylist or manager at all since the issue? Were you offered a refund or other compensation if you did speak to them? Is this review the first thing you’ve done to address the issue?—

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Thank You, Di Biase!

A few months back I got tagged by one of my favorite hair extension companies for the opportunity to be featured as an expert on their company blog for their website. I was super flattered and excited to share some of my love and background with hair extensions.

Please feel free to go to their site and take a look at the feature!

Click here to go to the Di Biase blog post about me!

December Trip Availability

Alright, I’m going to be back in Virginia at Elany Image (703.440.8073) from December 10th through 24th…
If you need an appointment the best way is to call the salon, they have real time access to the schedule and if you message me then something might be booked by the time I can respond.
Here’s what is still open:
12/11- 2 to 5 pm
12/13- VERY OPEN
12/16- open after 2 pm
12/17- VERY OPEN
12/19- VERY OPEN
12/20- 1 to 4 pm
12/22- 2 to 5 pm
12/24- 12 to 3 pm and 4 to 7 pm
 
If you need to order fresh hair extensions or pieces please message me ASAP on Facebook or by email ChristineDoesHair@gmail.com

Lithium vs Hair Colouring

For anyone who has gone through cosmetology training we know we’ve been told not to use salon coloring products or lighteners over home dye jobs because metallic dyes can interact with the products and cause ridiculous amounts of damage to the hair and sometimes to the scalp.

I’m here to tell you about something most of us have never even thought about: lithium medications interacting with coloring products.

Lithium compounds, also known as lithium salts, are primarily used as a psychiatric medication. This includes in the treatment of major depressive disorder, that does not improve following the use of other antidepressants, and bipolar disorder. In these disorders, it reduces the risk of suicide. Lithium is taken orally, typically in pill form.

Lithium itself is a metal. Like many medications, lithium then becomes present in one’s hair/skin/nails/etc. While it typically does not react with most “deposit only colors” it can have extreme reactions with any color or product that is designed to lighten. It can react with the ammonia and hydrogen peroxide and create an intensely exothermic situation.

Yeah, it can get hot, boiling hot. On scalp applications can produce heat burns if not rinsed immediately, off scalp applications in foils or otherwise can produce chemical burns from boiling ammonia vapors escaping.

I know we as stylists can be a little worried about invading clients privacy, and since it’s not a common reaction nor a common medication it seems easier to ignore, but… I urge you to double check ahead of time if you have any reason to be concerned.

And for clients out there… please understand when we ask things like this we aren’t just being nosy or making conversation, we are taking your health and safety very seriously and we want you to leave happy with a head of beautiful hair and all your skin in good condition.

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No Good Deed Goes Unpunished…

Normally I don’t like to post personal stories about what’s going on in my life on my public work related blog, but I’m making an exception because I feel it’s important for me to let everyone know what’s up in case I’m a little spacey or paranoid for the next little while.

I opened my home to my friend and her husband who had been displaced by hurricane Harvey and had been couch crashing…

And they stole from me.

Police have been involved, and thankfully they were only there for 2 days because in Texas after 3 days everything in the apartment becomes “community property” and they become “residents” and I would be required to file an eviction notice instead of just kicking them out.

A lot of the supplies from my Etsy shop are gone, a few of my hair related items are gone, a ton of my personal items are gone.

I am feeling empty and broken and upset with myself for letting this happen.

I am working hard to get everything sorted out so I can do my jobs properly.

Please bear with me if I’m not quite as on top of things as usual right now.

October Elany Image Trip Schedule…

I will be in Elany Image in Springfield Virginia doing hair and hair extensions from October 4th through the 17th.
703.440.8073 is the best way to get an appointment quickly but if any issues arise or if you need to place a hair extension order in advance please email me ChristineDoesHair@gmail.com
Monday October 2nd~ teaching in Catonsville, MD; FULL
Tuesday October 3rd~ running errands in Virginia
Wednesday October 4th~ still have ONE late morning haircut appointment
Thursday October 5th~ FULL
Friday October 6th~ morning and afternoon appointments still available
Saturday October 7th~ FULL
Sunday October 8th~ FULL
Monday October 9th~ teaching in Reston, VA; FULL
Tuesday October 10th~ still have ONE haircut appointment during the afternoon
Wednesday October 11th~ early and mid afternoon appointments still available
Thursday October 12th~ ONE early morning appointment available and time still available in the mid afternoon
Friday October 13th~ ONE open appointment in the morning and ONE afternoon appointment available
Saturday October 14th~ FULL
Sunday October 15th~ teaching in Springfield, VA; ONE early evening haircut appointment still available
Monday October 16th~ teaching in Ashburn, VA; FULL
Tuesday October 17th~ FULL; then starting the drive back to Houston, TX