4– Have a no book list.
–Help your front desk learn how you want these clients addressed. There are clients you should stop doing. Create a plan for removing them from your schedule. Create a plan for recognizing “time suck” clients who you cannot please but for some reason keep coming back. You’ll feel better, and your days will run more smoothly and with fewer unforeseen delays.
5– Build a trust with your shampoo technicians and assistants.
–What can you do to teach them to do things the same way you do? If you can get them to follow the patterns you set then you won’t have as much work to do and you can take an extra client or two every day. That adds up.
Anyways, I hope that you guys can all get some of this rolling for yourselves, and spend some time building your own even bigger better systems for making yourself and your salons as efficient and awesome as possible.
3– Have a standard consultation pattern.
—This sounds pretty easy, but it’s not. You know better than anyone else what kind of problems you’ve run into in the past from thinking you and your client were both on the same page, so pick your questions to help troubleshoot past experiences. Maybe you want to require a photo? Maybe you want to run down a checklist of current hair care? I don’t know. But whatever it is, you will save so much time by never skipping on of the questions on your list.
2– Plan your pre-booking.
–As I’ve said in the last tip, I tell them when they should book their next appointment and what it should be for. I also remind them that they might not get the appointment they want if they aren’t pre-booking. It may seem like something simple and obvious, but you’d be surprised how much making this a standard part of your routine can change the flow of your schedule and client intake. When clients pre-book their regular appointments your schedule remains more consistent and you can better handle true emergencies and last minute requests.
1– Plan your retail technique.
–Having a plan in mind for how you approach retail helps you make sure you’re not missing out on sales by simply forgetting, or not having a way to work it in. One of my personal favorite ways to integrate retail is by knowing that I will always go over what I’m using while I’m using it on them, mentioning it all by name, and then when I’m done and walking them to the front desk I just pick up everything I used from the shelves and bring it with me. Before I move to my next client I tell the front desk coordinator how many weeks out to book their next appointment and what for, along with telling them and my client which one of the products I’ve brought up with me is the most important to get now. The result is that more then 50% of my clients purchase 2 or more products when they come in.