Building Systems, Tips Four and Five

4– Have a no book list.

–Help your front desk learn how you want these clients addressed. There are clients you should stop doing. Create a plan for removing them from your schedule. Create a plan for recognizing “time suck” clients who you cannot please but for some reason keep coming back. You’ll feel better, and your days will run more smoothly and with fewer unforeseen delays.

5– Build a trust with your shampoo technicians and assistants.

–What can you do to teach them to do things the same way you do? If you can get them to follow the patterns you set then you won’t have as much work to do and you can take an extra client or two every day. That adds up.

Anyways, I hope that you guys can all get some of this rolling for yourselves, and spend some time building your own even bigger better systems for making yourself and your salons as efficient and awesome as possible.

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Building Systems, Tip Three

3– Have a standard consultation pattern.

—This sounds pretty easy, but it’s not. You know better than anyone else what kind of problems you’ve run into in the past from thinking you and your client were both on the same page, so pick your questions to help troubleshoot past experiences. Maybe you want to require a photo? Maybe you want to run down a checklist of current hair care? I don’t know. But whatever it is, you will save so much time by never skipping on of the questions on your list.

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Building Systems, Tip Two

2– Plan your pre-booking.

–As I’ve said in the last tip, I tell them when they should book their next appointment and what it should be for. I also remind them that they might not get the appointment they want if they aren’t pre-booking. It may seem like something simple and obvious, but you’d be surprised how much making this a standard part of your routine can change the flow of your schedule and client intake. When clients pre-book their regular appointments your schedule remains more consistent and you can better handle true emergencies and last minute requests.

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Building Systems: Tip One

Fast Five:

1– Plan your retail technique.

–Having a plan in mind for how you approach retail helps you make sure you’re not missing out on sales by simply forgetting, or not having a way to work it in. One of my personal favorite ways to integrate retail is by knowing that I will always go over what I’m using while I’m using it on them, mentioning it all by name, and then when I’m done and walking them to the front desk I just pick up everything I used from the shelves and bring it with me. Before I move to my next client I tell the front desk coordinator how many weeks out to book their next appointment and what for, along with telling them and my client which one of the products I’ve brought up with me is the most important to get now. The result is that more then 50% of my clients purchase 2 or more products when they come in.RETAIL-SHELVES-2

 

Building Systems

This article series is aimed at motivated stylists who are looking at their schedule and looking at their income and wondering why there’s a disconnect. If you’re a salon owner or manager looking at some of these you may find you need to get your team on board before you can fully utilize these techniques.

That “I feel really busy because I never seem to be able to get everyone in when they first want, but my paychecks don’t show me as having an increase from my past income” feeling is something many of us know all too well.

I’m here to give you 5 fast ideas for things you can do to increase your income by building effective time management systems. Put a system in place and always, I mean ALWAYS, follow it and you’ll see great results not only in your income but in overall client satisfaction as well.

Follow me over the next 4 days to get some tips. 🙂

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The Best of Both Worlds

Screen Shot 2016-03-31 at 2.17.30 PMI’m super excited to be posting about this, albeit a bit late. I’ve been crazy busy with classes (taking and teaching) and I just wanted to share this super cool flyer.

Most of the classes I do are intimate salon settings with just a handful of stylists at a time, every so often I get to do really awesome things like this. I love all the education work I do, but seeing my name and photo on a flyer really do something for my soul.

For this particular class I’m teamed up with Darian Gavin who is another awesome educator from the Twin State family. He works with hair extensions as well as being an educator for Brazilian Blowout.

We’re really excited to be doing this class and helping to spread some serious hair love.

Facial Scrubs for Body Scrubs

While I was at the New York International Beauty Show (#IBSNY2016 if you want to search the Instagram tags), I made several interesting purchases, along with things from my Sephora haul last month.

 

I’ve already got combination skin so I know that heavily moisturizing facial scrubs tend to trigger acne for me. Since I still wanted to try stuff out I decided I’d use them as body scrubs instead. This is actually one of my favorite uses when I buy or receive products that aren’t quite a perfect fit for me.

 

First up was Rebels Refinery Advanced Clear Skin Facial Scrub which was absolutely awesome and comes from a very cool company with the most amazing smelling Moisturizing Beard Oil that I’ve ever smelled. This scrub had a really nice gritty texture and made me feel super clean, but it’s definitely designed for men’s skin and to pair with a lighter moisturizer than what I use (and probably not use make-up with either). I did notice that my skin was super smooth, and when used as a body scrub all over I had no ingrown hair issues, razor burn, or even a need to use body lotion. For someone with dryer skin, or as a body scrub I rate this as one of the best I’ve used, but for my face it’s a waste.

 

Second I tried my luck with Ole Henriksen Walnut Complexion Scrub which had similar issues. Absolutely wonderful as a combination body scrub body wash but not really working for my face. Great texture, and decent lather when mixed with water, nice smell.

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Hopefully the next set of things I get my hands on prove to be a better fit for my skin type as we approach warmer weather again. Get stoked!

 

Got any recommendations you think I should check out? Leave them in the comments section and I’ll be sure to take a look.

Not Always a Win

Not everything I buy to try is a product I’m destined to love forever.

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Recently, in my Sephora haul, I purchased Glam Glow Super Mud to try. My good friend and former assistant, Vanessa who works at the Springfield Town Center Sephora location, assured me I would love it. While I acknowledge it is a beauty junkie favorite, and it did great things for my skin, I just can’t get past the scent.

 

It contains several herbal extracts, like licorice, which give it a distinct smell that ends up being extremely reminiscent of Jagermeister. I just can’t handle it.

 

This is a bit of a loss because my skin does feel incredibly refreshed and clean. The goal of using it tonight was to make up for three days of chain-smoking in my car traveling to teach hair extension classes out of town. It worked amazingly so I’m disappointed a bit, but I’m planning on gifting it to a current staff member who really enjoys Jager.

Recent Sephora Favorites

So I semi-recently got some tax return money and we all know what a beauty junkie is prone to do with unexpected windfalls, so I took that to Sephora to find some new favorites.

The weather these days has been back and forth pretty ridiculously in my area so I’ve been looking for some skin care that would give me a deep clean and no residue on the sweaty days but it needed to be soothing enough to not dry me out on the cooler days either.

There was much searching and poking through every product, and I’m sure a fair amount of employee annoyance at my refusal to accept advice, but seriously I’ve got a cosmetology license there’s nothing you can tell me that I won’t know from reading the labeling. I finally settled on Peter Thomas Roth Pumpkin Enzyme Mask and May Coop Raw Sauce.

I’ve fallen madly in love with them both.

 

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The pumpkin mask has been awesome. It’s designed to be used 2-3 times per week, but I use it every other day so I use it about 4 times a week. I wouldn’t recommend that if you have skin that is sensitive to physical or chemical exfoliants. It’s got a good grainy texture so it works well at giving me a really clean feeling that just doesn’t happen for me with chemical exfoliants alone. It’s also filled with fantastic enzymes and acids from the pumpkin and other natural sources so it really leaves you feeling smooth and soft.

May Coop Raw Sauce, I have to admit it, I mostly bought it because I loved the name of it. It’s pretty much asking to be joked about. Seriously. It came down between this and another “booster style” moisturizer and the name was the deciding factor. I am digging it though because it has a whole bunch of extracts in it that increase the nutrient content but it’s virtually oil free so there’s no gross sebum build up on the warmer days we’ve been having. It’s very light in scent and texture, and it’s got a maple water base which makes it an excellent hydration product.

I’m excited to keep using these until I run out. It’s been a few weeks so far and they’re doing fabulous things for my acne, oily spots, and general brightness.

Tape In Extensions, Benefit Analysis

Tape in hair extensions, also called skin weft or tape weft extensions, are a relatively new method of hair extensions that have only really gained popular knowledge in the last few years. They’ve been a great addition to my hair extension arsenal, allowing me to apply a large amount of hair for a client in very little time.

They’ve gained more popularity as more people heard about them because they are fast, reusable, and nondamaging when done correctly. Hair extensions of this type are essentially stickers of hair. Tape in hair pieces are attached by sandwiching a thin slice of existing hair between two pieces of extension, or in some cases between an extension and a piece of single sided tape to reduce weight.

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Occasionally very long tape in extensions are heavy and they can slide off the hair if too much oil is in products or conditioners used. This is less a concern than with some other methods though because they’re so easy to reuse: just slide off the old tape and replace with fresh tape, apply like new.