Building Systems, Tips Four and Five

4– Have a no book list.

–Help your front desk learn how you want these clients addressed. There are clients you should stop doing. Create a plan for removing them from your schedule. Create a plan for recognizing “time suck” clients who you cannot please but for some reason keep coming back. You’ll feel better, and your days will run more smoothly and with fewer unforeseen delays.

5– Build a trust with your shampoo technicians and assistants.

–What can you do to teach them to do things the same way you do? If you can get them to follow the patterns you set then you won’t have as much work to do and you can take an extra client or two every day. That adds up.

Anyways, I hope that you guys can all get some of this rolling for yourselves, and spend some time building your own even bigger better systems for making yourself and your salons as efficient and awesome as possible.

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Building Systems, Tip Three

3– Have a standard consultation pattern.

—This sounds pretty easy, but it’s not. You know better than anyone else what kind of problems you’ve run into in the past from thinking you and your client were both on the same page, so pick your questions to help troubleshoot past experiences. Maybe you want to require a photo? Maybe you want to run down a checklist of current hair care? I don’t know. But whatever it is, you will save so much time by never skipping on of the questions on your list.

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Building Systems: Tip One

Fast Five:

1– Plan your retail technique.

–Having a plan in mind for how you approach retail helps you make sure you’re not missing out on sales by simply forgetting, or not having a way to work it in. One of my personal favorite ways to integrate retail is by knowing that I will always go over what I’m using while I’m using it on them, mentioning it all by name, and then when I’m done and walking them to the front desk I just pick up everything I used from the shelves and bring it with me. Before I move to my next client I tell the front desk coordinator how many weeks out to book their next appointment and what for, along with telling them and my client which one of the products I’ve brought up with me is the most important to get now. The result is that more then 50% of my clients purchase 2 or more products when they come in.RETAIL-SHELVES-2

 

Building Systems

This article series is aimed at motivated stylists who are looking at their schedule and looking at their income and wondering why there’s a disconnect. If you’re a salon owner or manager looking at some of these you may find you need to get your team on board before you can fully utilize these techniques.

That “I feel really busy because I never seem to be able to get everyone in when they first want, but my paychecks don’t show me as having an increase from my past income” feeling is something many of us know all too well.

I’m here to give you 5 fast ideas for things you can do to increase your income by building effective time management systems. Put a system in place and always, I mean ALWAYS, follow it and you’ll see great results not only in your income but in overall client satisfaction as well.

Follow me over the next 4 days to get some tips. šŸ™‚

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Moving to a New Place!

I am moving toĀ Elany ImageĀ Salon and Day Spa. Located at 8091-G Alban Road,Ā Springfield VA 22150.

Appointments currently on the books have transferred over with the exception of Sunday appointments, as I am no longer working Sunday.Ā To confirm appointments and make new appointments please callĀ (703) 440-8073.

My last day at Beyond Hair and Braids is Saturday, April 27th, 2013. My first day at Elany Image Salon and Day Spa is Thursday, May 2nd, 2013. All future booking will go through their fabulous front desk staff.

I am excited for this great new opportunity and happy to share it with all of you, my wonderful clients and friends.

Happy News!

I try to make it a point to thank people when I am mentioned and hear about it so I wanted to give a shout out to some of the lovely people associated with Breakthroughbusiness on Blog Talk Radio. On December 24th, 2012 I was mentioned as a successful social media business user for how I promote myself and my hair extension work using my Instagram account. How cool is that?

You can listen to itĀ here, I’m mentioned about 30 minutes in by Don Cooper, The Sales Heretic.

Digital Media Communication Strategist & Speaker Michele PriceĀ brings you weekly access to the top minds inĀ Business Success MindsetĀ andĀ Web 2.0 tools, techniques and strategies. Michele PriceĀ the Breakthrough Specialist enjoys bringing you high powered guest each week as well as everyday business owners so you can build your online presence through relationships.