3– Have a standard consultation pattern.
—This sounds pretty easy, but it’s not. You know better than anyone else what kind of problems you’ve run into in the past from thinking you and your client were both on the same page, so pick your questions to help troubleshoot past experiences. Maybe you want to require a photo? Maybe you want to run down a checklist of current hair care? I don’t know. But whatever it is, you will save so much time by never skipping on of the questions on your list.
2– Plan your pre-booking.
–As I’ve said in the last tip, I tell them when they should book their next appointment and what it should be for. I also remind them that they might not get the appointment they want if they aren’t pre-booking. It may seem like something simple and obvious, but you’d be surprised how much making this a standard part of your routine can change the flow of your schedule and client intake. When clients pre-book their regular appointments your schedule remains more consistent and you can better handle true emergencies and last minute requests.
This article series is aimed at motivated stylists who are looking at their schedule and looking at their income and wondering why there’s a disconnect. If you’re a salon owner or manager looking at some of these you may find you need to get your team on board before you can fully utilize these techniques.
That “I feel really busy because I never seem to be able to get everyone in when they first want, but my paychecks don’t show me as having an increase from my past income” feeling is something many of us know all too well.
I’m here to give you 5 fast ideas for things you can do to increase your income by building effective time management systems. Put a system in place and always, I mean ALWAYS, follow it and you’ll see great results not only in your income but in overall client satisfaction as well.
Follow me over the next 4 days to get some tips. 🙂
Christine Rinehart 